Business

Business related information

Get some control

For the new place we looked at several internet options. After several conversations with a sales person at Ground Control we chose them for a satellite internet provider. Ground Control resells Hughes services among others and has an impressive array of options. Always being weary of the "you live too far away" option I carefully explored with them the availability of installers local to the Las Vegas area. I was told it would not be a problem. Now Ground Control is working through Keypoint systems as a sub-contractor. The story from Ground Control is that the truck of the person (evidently the only person) in Las Vegas broke down and they don't know when they will come to do the install. However they will be there tomorrow if I'll just OK the 8-hours of driving time (that I get to pay for) to have somebody come from California.

StorageTek's 10-Q

StorageTek says in their 10-Q filing on the 5th that their "future success depends in large part on our ability to attract and retain our key employees." It's almost comical the way in which they continue to focus on "key employees" (i.e. executives) who have proven time and time again that they are incapable of executing to get results while they continue to thin the already thin ranks of the people who actually do the work each and every day. For example recently they brought on two new executives with a salary in excess of three-quarters of a million dollars annually.

Doing it on yur own

Matt Raible has an interesting discussion going about the differences in full time vs. contract work. Having just started a full time job that I love I can say that the grass can be as green on the other side. Matt has done excellent work and it is a large part of the reason he's so successful as a contractor. It depends, too, on what kind of work one wants to do. When I set out to look for the job I have now I had specific goal of being in the geographic region and my first choice was to move back into the academic arena.

What are your references

Fast Company has a good article by Seth Godin saying "You are your references". As I recently went through the process of being hired the thing that surprised me is that only one person from my new employer did a search and found my site. Seth Godin's article is correct in that pretty much every time I do business I check what others have to say about a person or company on the web.

On the phone with Qwest

I've been on the phone with Qwest for the last half an hour trying to get the phones fixed. Well, to be more correct I've been working with them for the last 60+ days. Each time I call it's the same routine.... "Yes Mr. Brauer we'll have that done within 3 business days..." Three days come and go and still no changes. Now that we're leaving town and I need to give the cell phone back to my employer it's a bigger deal. Dan in the CARE center said he saw why the orders didn't go through in the past. Why, oh why, would there not be something in the system to tell them to CALL me when the order didn't go through? Everyone has very good customer service skills at the Qwest center (professional, polite, controls the conversation well, listens).

Lessons from the Don

Paul Jaber has an interesting commentary on fool.com where he talks about the business lessons that are presented in the first episode of The Apprentice. NBC's reality show features sixteen people with business backgrounds of various types, competing for a position running one of Donald Trump's companies. The commentary looks at the first show. The second episode pits the teams against each other in designing television ads for a private jet card. Again, there are some valuable lessons.

Customer service returns to the US

According to an article in the New York Times Dell is moving some customer service operations back to the U.S. that had at one time been sent to India. Dell is one of many companies that are finding that sending the work to India works for some highly repetitive work but not for widely diverse work. For supporting home users installing a new card it's fine, but for complex corporate networks its not working.

DirecTV: Guilty until proven innocent

In an interview with Wired DirecTV's Larry Rissler tells the magazine "There's a legal presumption that the purchase of the device implies use, and the burden switches to the defendant to show that it was used in a legitimate manner. We're talking about products that came into existence because of the satellite piracy industry."

He goes on to explain that they determine by where you buy the card from if they should persecute (they would call it prosecution) you. Corporate oligarchies reign supreme.

Businesses as publications

Scripting News has a note about the need for new companies to look at themselves as publications. To include in their plans extensive plans for publication. I must agree. Too many companies will have one or two articles that can be found on their websites. One of the most frustrating to me is Aqua Minds which has a wonderful profile of people using their product and implies that more are forthcoming. However, the page has been static for months.

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